Terms & Conditions

Welcome to Jumbrella Media, Inc. DBA New Name Creative. Jumbrella Media, Inc. DBA New Name Creative and/or its affiliates provides products and services to you when you visit or shop at Newnamecreative.com, or use Jumbrella Media, Inc. DBA New Name Creative products or services. Jumbrella Media, Inc. DBA New Name Creative provides its Services subject to the following conditions.

LEGAL CLAIM

NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. NEW NAME CREATIVE RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

DISCLAIMER OF WARRANTIES

THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION, WHICH IS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NEW NAME CREATIVE DOES NOT WARRANT THAT THE SITE OR ITS FUNCTIONS, FEATURES, OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE... OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

PRIVACY

Please review our Privacy Notice, which regulates your use of Jumbrella Media, Inc. DBA New Name Creative Services, to understand our practices

 

APP PERMISSIONS

When you use apps created by Jumbrella Media, Inc. DBA New Name Creative, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.

ORDER APPROVAL

The Customer is fully responsible for final proof and layout approval prior to the printing process.

New Name Creative is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Small Fonts, Orientation of Files, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.

By approving and placing your order, you are agreeing to the following terms:
"I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors."
You will be asked to confirm your acceptance these terms prior to checking out.

ORDER PICK-UP

New Name Creative uses third party printing companies to print physical products.The printing company is responsible for the shipping of the productst. If arrangements are made for the customer to pick-up the product from the printer, it is the customer's responsibility to pick up the product from the printer. New Name Creative will not be held liable for the discarded item(s).

 

COPYRIGHT

All material and software are Copyright (c) 2019 Jumbrella Media, Inc. DBA New Name Creative. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the New Name Creative website and/or its subsidiaries; or the copyrighted property of parties from whom New Name Creative has licensed such property.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via theNew Name Creative Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work.New Name Creative policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

By submitting your artwork and logo, you are claiming that the artwork, logo, and all associated intellectual property rights belong to you. By printing and providing files, the customer assumes all responsibility and liability for any copyright, trademark, service mark ands other intellectual property claims.

CUSTOMER CONTENT

You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not New Name Creative, are entirely responsible for all Content that you use fromNew Name Creative Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of New Name Creative or any third party. New Name Creative does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will New Name Creative be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

We do not print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. We reserve the right to deny services without a disclosed reason for objectionable content.

Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed, or other actions, that are taken through your registered account.

You acknowledge that GotPrint does not pre-screen Content, but that New Name Creative and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that New Name Creative may preserve Content and may also disclose Content if required to do so by law or if there is certain belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety ofNew Name Creative, its users and the public.

ACCESS TO CONTENT

We advise that you have a copy of all files and content uploaded to New Name Creative, as we will not be able to send back any of your files/content at any given time.

After print, your Content and the Proofs thatNew Name Creative sent you may be removed/deleted at any time without notice. Proofs will remain available for a maximum of three months. Content and Proofs created by New Name Creative's Design Services will remain available in perpetuity, barring catastrophic data loss.

New Name Creative maintains no guarantee that Content uploaded into our system or provided by us as a background, template or clip art asset will be available in the future.

GOVERNING LAW

The internal laws of the State of Virginia shall govern the performance of the Agreement, including these Terms and Conditions, without regard to such state's conflicts of laws and principles. You consent to the exclusive jurisdiction and venue of the courts located in Chesapeake City County, Virginia for all disputes arising out of, or relating to, the Agreement, including these Terms and Conditions and use of this Site.

LEGAL FEES

If any suit or action or other proceeding is commenced to enforce or interpret any of the terms or provisions of this Agreement, the prevailing Party in such suit or action or other proceeding shall be entitled to an award against the other Party for the prevailing Party’s reasonable attorney’s fees and costs incurred both at trial and on any appeal.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NEW NAME CREATIVE - INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") - BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE, EXCEED THE AMOUNT PAID BY YOU TO NEW NAME CREATIVE.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom New Name Creative has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions, (C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.

YOUR ACCOUNT

If you use any Jumbrella Media, Inc. DBA New Name Creative Service, it is your sole responsibility to maintain the confidentiality of your account and password, and to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Jumbrella Media, Inc. DBA New Name Creative sells products only to adults, not children, who can purchase with a credit card or other permitted payment method. Those under the age of 18-years-old may use Jumbrella Media, Inc. DBA New Name Creative services only with the involvement of a parent or guardian. Jumbrella Media, Inc. DBA New Name Creative reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

LIMITATION OF LIABILITY - MIGRATING TO THE NEW WEBSITE

It is our goal to make the transition to our new website seamless and simple for all users. However, to the fullest extent permitted by law, in no event shall New Name Creative be liable for any issues that may arise from migrating from the current website to the new website, including but not limited to: loss of data, issues with previous or current orders, issues with user's customers or customer's orders, user's inability to comprehend the new website functionality and features, technical issues (server, network, bugs, speed of site), or missing features, graphics, copy, links or any other data on the website.

MIGRATION DISCLAIMER

If you have any orders, marketing orders (proposals or packages), mailing orders, design orders, or any type of order that has not yet been delivered to you, we advise that you wait until they are complete (in other words shipped/delivered to you) before migrating over.

Once you migrate, you will only have access to log in to our new website, not our old website. Although the data from your previous orders will be available for you to view on the new website, it will only be a view-only access, and you will not be able to re-upload files, approve orders, or take any other action on them, aside from viewing the details of that order and creating problem tickets. This is for previous orders only. However, if these orders are already in production, they will continue to be processed until they are printed and delivered to you.

In addition, if you have saved designs in your account and migrate over, you will only be able to view these saved designs. If they are a part of an order, you will be able to reorder them, but if they have not yet been ordered, you will not be able to order them or edit them, only view them.

For this reason, we advise that you wait until all orders are complete prior to migration. Once the orders have been completed, you will be able to reorder them from the new website. Please note that this does NOT pertain to new orders on the new website. For new orders, you will be able to view proofs, approve the proofs, etc.

Please also remember that once you migrate over, you will not be able to go back; you will not have access to the old website any longer.

DESIGNING FILES

New Name Creative does not provide any original design files (Photoshop, Illustrator, etc) to customers.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. New Name Creative is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB.

New Name Creative is not responsible for PANTONE® Matching System colors dropping out or converting to incorrect colors when converted to CMYK

All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). New Name Creative is not responsible for images printed as fuzzy, distorted or pixelated due to customer providing low-resolution, RGB or otherwise incorrectly-prepared artwork.

New Name Creative is not responsible for overprint designs or non-flattened files printing in error.

Additional fees may apply for files larger than 30MB.

New Name Creative is not responsible for production delays caused by customer file errors, including any delays caused by customers requesting or needing to re-upload files due to not meeting proper print specifications.

*More information available on product details and file set up tabs.

COLOR PROOFING, MATCHING & PRINTING

New Name Creative is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density.

New Name Creative will try its best to match the gradient density of each color, but New Name Creative is not liable for the final appearance of a color.

Important: Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are run at the same time. For example, we lay out 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color offset print run among 65 customers.

The application of High Gloss UV Coating may affect or change the appearance of printed colors. New Name Creativet is not liable for the final color appearance of High Gloss UV-coated product's.

Greeting Cards: High-quality, full-color digital printing for quantities of 25 and 50. We cannot guarantee the facility in which your order will be printed. In the case of a mechanical issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.

 

ENVELOPES AND LETTERHEADS PAPER EFFECT DUE TO COLOR

Please note that because our letterhead and envelope paper stock is "uncoated", we do not recommend using colors with high color density. By this, we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.

 

STICKERS AND ROLL LABELS

Stickers and Roll Labels have not been approved for safety for use on food packaging or for direct contact with food. Do not apply Stickers and Roll Labels to already frozen materials.

T-SHIRTS

All T-shirt sales are final. If we verify that we have made an error, we will re-print the order. No refunds or credit will be given. If a customer would like to upload a new file after the order has been placed but before it has gone to print, the customer will be charged a re-upload fee. Customers will not be able to make any changes to their orders once printing has begun. T-shirt brands, colors, and materials may vary.

ORDER CANCELLATION

New Name Creative will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

If a job is canceled prior to approval, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund.

Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.

If a job is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund. Once the order has been placed successfully, refunds will not be issued for Logo or Design services. For orders between $0 - $49.99: there will be a $5 fee. For orders over $50: a cancellation fee of 10% of the total order will be charged. (a minimum of $15 and a maximum of $500*). *No cap on CC payments over $5000.

All charges related to expedited printing (Rush) or shipping are not refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.

Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error, we will reprint the order, free of charge.

Orders on hold due to file or payment issues will be canceled by New Name Creative if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.

All work and services rendered to Customer remains New Name Creative's property until Customer has paid for it and discharged all other debts owing to New Name Creative. If Customer misuses service(s) in any way, New Name Creative reserves the right to contact the parties responsible for the misuse and demand the cost of the service(s).

RETURNS AND REFUNDS

Since each order is unique to the Customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

The Customer must notify New Name Creative within 6 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time the ordered product was delivered.

All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by the Customer’s own expense

PRIZES AND GIVEAWAYS

New Name Creative contests, whether advertised through out website, our social media accounts, or any other internal or external platform, are only open to U.S. residents who are at least 18 years old at time of entry. No purchase is necessary to enter a contest or giveaway unless otherwise stated. By participating in a New Name Creative contest or giveaway, you are giving New Name Creative permission to print, publish, broadcast, distribute and use your entry, name, business name, and biographical information on our blog, website, social media accounts, and for general promotional purposes without limitation and without any further compensation, review, or consent. Contests and giveaways are void where prohibited.

USER-GENERATED SOCIAL MEDIA CONTENT

Content and Image Use Agreement: We welcome our customers to share photos and videos of their New Name Creative orders online, including on social media websites, social media applications, and social sharing websites. Should you tag or mention New Name Creative or Jumbrella Media, Inc., we may contact you for permission to use, share and/or re-post your photos, videos, reviews or other content. By granting permission, you (a) represent and warrant that you own the copyright or have permission from the copyright owner to publish the photo, review or content and (b) grant Jumbrella Media, Inc. DBA New Name Creative permission to use, share and/or re-post the photo, video, review or other type of content in any and all forms including, but not limited to,New Name Creative’s website(s), social media accounts, blog, videos, email, and any and all print and web-based publications, without payment, royalties, or other consideration. While our general policy is to credit user-generated photos and content to their respective copyright holders, image/content credit is not guaranteed. New Name Creative reserves the right to edit or modify the photo, video, review or content at its discretion. If any provision in this Content and Image Use Agreement is deemed invalid, illegal or unenforceable under the rule of law, it shall be regarded as stricken while the remainder of this Agreement shall continue to be in full effect.

ORDER SHIPPING & DELIVERY

New Name Creative will make every effort to ensure that production difficulties do not delay delivery schedules. In no case shall GotPrint be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery.

All New Name Creative customers agree not to hold New Name Creative liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond New Name Creative's direct control. New Name Creative shipment and delivery dates are calculated based upon estimates provided by our suppliers.

New Name Creative will make every effort to ensure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulties, rush charges/fees will be refunded or waived where applicable. However, technical difficulties will not be the grounds for order cancellation.

Holiday Production: During the holiday season our regular and rush printing production times will be extended by an additional (2) two business days due to an increase in volume.

Orders that will be picked up: Please allow up to one additional business day after the production time to prepare packages for pickup.

Orders that will be shipped: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for New Name Creative to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.

Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.

Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.

Shipping suggestions are estimated and cannot be guaranteed.

Please note: Due to size limitations, we will not ship to PO Boxes.

SHIPPING DELAYS, SHIPPING ERRORS & LOST PACKAGES

New Name Creative is not responsible for any delays or damages caused during transit or delivery, nor any charges or fees incurred due to packages that were lost or damaged in transit. For certain services and select destinations, the shipper may refund the delivery charge if the order is not delivered on schedule, but the shipper will not refund the cost of the order.

For time-sensitive orders, customers are responsible for allowing enough time for orders to be processed, approved, printed and shipped. New Name Creative assumes no responsibility if the shipper is unable to deliver a time-sensitive order as scheduled. New Name Creative will not issue any partial or full refund on orders that were printed and shipped on time, but delayed, lost or damaged in transit, during delivery, or after the item has been delivered.

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. New Name Creative is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the Customer in submitting the proper shipping address,New Name Creative will reship the package with the corrected address and charge an additional shipping fee for the shipment.

DESIGN SERVICES

If you provide New Name Creative with any text, images, designs, or other content for incorporation into the Design Services order or project, you agree to provide any and all necessary information claiming the right and authority to use such text, images, designs, or any other content provided and that use of such does not conflict with any trademark, copyright, or other right.

New Name Creative reserves the right to refuse to accept a Design Services order/project or to cancel Design Services order prior to completion at any time for any reason.

New Name Creative reserves the right to use any Designs and/or your finished Design Services project products as sample work for advertising, promotional and for internal purposes.

Design Services concepts will be provided within 4 business days from when the order is placed and with all necessary content and information provided.Final designs will be delivered in a web preview format via email, once logged into your account on New Name Creative.com. Customers will have 4 days to request revisions. If email on file is incorrect or email was filtered out,New Name Creative Design Services will not be liable for any missed deadlines or delays and will not refund customers for this reason.

All design delivery times are estimates, as it can vary based on the project/order. New Name Creative is not responsible for any late Design Service orders that may impact Customers project timeline and/or printing.
New Name Creative suggests allowing one month of time for Design Service projects and associated printing and shipping times.

Extras:

* Our design department does not use pre-designed templates. We do not create multiple original custom-designs for one customer to choose from.

LOGO SERVICES

Payment for all and any Logo and Design Services to be provided to New Name Creative before any work is provided by Design Team.

New Name Creative is only providing Logo Design Services and has no obligation to provide any legal advice or assistance to you regarding logo usage or trademark or anything related to the logo. It is solely the Customers responsibility to determine if the logo is suitable for use and /or distribution.

Logo Design Services concepts will be provided within 4 business days from when the order is placed and payment received.

Once payment for Logo Design Services has been paid in full, New Name Creative will provide you with the logo image artwork for use, royalty-free. New Name Creative reserves the right to display or use the logo for advertising, promotional and for internal purposes as it relates to Design and Logo Services.

 

DEPOSITS - A non-refundable deposit of 50% of the logo design cost is required before the design process starts. After the deposit is paid, New Name Creative will design the logo(s). After the client approves the final logo design and pays the balance, New Name Creative will email to the client the final logo files including one .jpg, one transparent .png, one .pdf, one vector .eps. The ownership of all the final logo design file(s) belong to the client. New Name Creative has no rights of ownership to the final logo design.

* There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.

WEB DESIGN & MANAGEMENT:
* 50% DUE as 1st DEPOSIT
* 50% BALANCE DUE AT WEBSITE COMPLETION PRIOR TO UPLOAD

Once your deposit is paid, our IT team begins work. We offer NO REFUNDS, NO EXCHANGES, NO TRANSFERS once your deposit is paid. Should you wish to cancel, we will deliver to you files of all work in progress to the extent of completion at the time of cancellation.

Once your website is completed, we will ask you for the login details for your domain name and hosting. If you have neither, or if you have the domain name but not the hosting, you will need to purchase a hosting package. Our company of choice is BLUEHOST. We have an affiliate working relationship with them and have found their pricing to be the most competitive and their hosting options the most comprehensive. (*Remember do not purchase hosting until we have completed the site and are ready to upload).

As a part of this agreement, YOU OWN your website, and its contents in their entirety. Once we upload your site, we will provide a backup copy of all files for you. As part of our business relationship we make all changes FREE of charge for 6 months. If, after 6 months, you desire monthly management and maintenance of your site and unlimited changes, we do so for $75 per month or $50 per change.

 

CHECKS

Please be advised that we do not accept checks. If you have any questions, please email us at info@newnamecreative.com.

By approving a work estimate, beginning a project with, conducting any business with, and/or purchasing any products/services from New Name Creative, you agree to the full extent the below terms.

1) IMPORTANT...PLEASE READ: The Client agrees to indemnify and hold harmless New Name Creative against any and all claims, costs, and expenses, including attorney's fees, due to materials included in the Work at the request of the Client for which no copyright permission or previous release was requested or uses which exceed the uses allowed pursuant to a permission or release.

2) New Name Creative accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production, including any changes or amendment requested after final approval. We do the very best we can to make each piece perfect, but it is the sole responsibility of the client to proof every element.  Although we make an effort to check for errors, we are not responsible for proof-reading your content. The content given to us will be used “as provided".

 

3) ANY estimate(s) provided by New Name Creative is exactly that, an estimate of time. This is not a guarantee of actual time nor is it a “not-to-exceed” time. Honest communication will be made if more time is needed than estimated to complete a task/job.

4) We work with several third-party printers that we trust but are NOT affiliated with. Any costs incurred for printing, reprints, printing errors, or other printing disputes will NOT be at the expense of New Name Creative.